Shipping policy
Shipping & Delivery Policy
Last updated: 2 October 2026
At Ren’s Toy Co., we want your little one’s new treasures to arrive safely and be ready for lots of imaginative play. Below you’ll find everything you need to know about our shipping, delivery times and order processing.
1. Where We Deliver
We currently only deliver to addresses within the United Kingdom.
2. Order Processing Times
Orders are processed as quickly as possible, usually within 1–3 working days of your order being placed.
Orders are not generally processed, dispatched or delivered on weekends or UK bank holidays.
During particularly busy periods, product launches or promotional events, processing times may be slightly longer. If there are any significant delays, we will do our best to keep you informed.
Please ensure that your delivery details are correct when placing your order, as incorrect information may cause delays.
3. Delivery Options & Charges
Available delivery methods and their prices will be displayed at checkout before you complete your purchase.
Our current delivery options are:
● Standard UK delivery: £6.99
● Free delivery: On orders over £150
We will always show any applicable delivery charges before your order is confirmed.
4. Estimated Delivery Times
Once dispatched, estimated delivery times are as follows:
● Standard UK delivery: 3-5 working days
These times are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to courier services, adverse weather, seasonal demand or circumstances outside our control.
Working days exclude Saturdays, Sundays and UK bank holidays unless otherwise stated by the delivery provider.
5. Dispatch Confirmation & Tracking
Once your order has been dispatched, you will receive a confirmation email.
Where tracking is available, your tracking details will be provided so you can follow your parcel’s progress.
Please check your junk or spam folder if you cannot find your dispatch confirmation.
6. Incorrect Addresses
Customers are responsible for providing accurate and complete delivery details at checkout.
If you notice an error in your address, please contact us as soon as possible at info@renstoyco.co.uk
We cannot guarantee that an address can be amended once an order has been processed or dispatched.
If a parcel is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange redelivery. Additional delivery charges may apply where appropriate.
7. Delayed, Lost or Missing Parcels
If your parcel has not arrived within the estimated delivery timeframe, please contact us at renstoyco.co.uk
We will investigate the delay with the delivery provider and help you resolve the issue.
If your parcel appears to be lost, please contact us so that we can look into the matter.
Your statutory rights remain unaffected. We remain responsible for ensuring that your order is delivered in accordance with applicable consumer law.
8. Damaged Deliveries
We carefully package our products to help ensure they arrive in good condition.
If your order arrives damaged, please contact us as soon as reasonably possible at info@renstoyco.co.uk including your order number, a description of the damage and photographs where possible.
We will assess the issue and work with you to arrange an appropriate resolution.
Please note that contacting us promptly helps us investigate delivery damage, but it does not limit any legal rights you may have.
9. Delivery Responsibility
we remain responsible for your order until it is delivered to you or to a person you have identified to receive it.
If you request delivery to a designated safe place or another person, please ensure your instructions are accurate.
Nothing in this policy excludes or limits your statutory consumer rights.
10. Pre-Orders & Special Releases
Where products are offered as pre-orders or part of a special release, estimated dispatch dates will be communicated on the relevant product page or at checkout.
If an order contains both in-stock products and pre-order products, we will explain any relevant dispatch arrangements before purchase where applicable.
11. Contact Us
If you have any questions about shipping or delivery, please get in touch.
Ren’s Toy Co.
Email: info@renstoyco.co.uk
Website: renstoyco.co.uk
We’re always happy to help and want your Ren’s Toy Co. order to reach you as smoothly as possible.